“VIP Card Member” means a Member who is a natural person
By registering and as a condition of participation, the Member accepts these terms and conditions and any rules, policies or procedures that may be adopted by Macchiato from time to time and any changes to these terms and conditions. These terms and conditions are correct as at 20 March 2017 but subject to change. Macchiato may alter these terms and conditions at any time by posting a new version on the Macchiato's website.
Any information on how to join the Program form part of these terms and conditions. To the extent of any inconsistency, these terms and conditions prevail.
Subject to Clause 1.4:
(a) any natural person who is a retail customer of Macchiato may become a VIP Card Member;
(b) any company or registered business who is not a wholesale customer of Macchiato may become a Corporate Card Member .
Macchiato, in its absolute discretion, reserves the right to refuse any person, company or registered business from participating in this Program.
Membership is not open to groups, trusts, partnerships, government departments or agencies. Each individual or company is only permitted to register once. Unless otherwise advised, to register the party must complete the Program Registration Form.
A maximum of one (1) Loyalty Card may be issued per individual or corporate Member, and all cards must be issued in that individual or corporate Member’s name.
Macchiato's decision on all matters pertaining to the Program, including but not limited to any dispute as to Rewards, the identity of a Member, eligibility to become a Member or Points accumulated by a Member is final and binding. No correspondence will be entered into.
Macchiato will award a Member one (1) Point for every 1 AUD spent on goods and services purchased in one transaction at Macchiato restaurant, online at www.macchiato.com.au, provided that a Macchiato Loyalty Card is presented at the same time a purchase is made. Points will not be awarded retrospectively where the card is presented after the relevant purchase.
Members may not combine or pool points.
Macchiato reserves the right to offer bonus Points at any stage.
Subject to Macchiato's systems capability, if the Member has made a successful Points transaction, the number of Points earned in that transaction will be credited in most instances to a Member's Account within 24 hours. Macchiato accepts no responsibility for any delay in crediting Points to a Member's Account.
Points and Rewards are not transferable, and cannot be exchanged or redeemed for cash.
VIP Card Members are entitled to:
(a) a 10% Discount; and
Corporate Card Members are entitled to:
(a) a 10% Discount; and
Macchiato may in its absolute discretion, at any time without notice and without liability:
(a) withdraw, cancel, withhold, deny access to, or use of, or in any way change any of the Rewards previously advertised, offered to or accepted by any Member;
(b) impose additional restrictions on a Reward or conditions for obtaining a Reward;
(c) impose times in which Rewards will not be available;
(d) make any changes (including withholdings and cancellations) to Rewards and their availability from time to time;
(e) procure the supply of a Reward which is different from the particular Reward you have requested;
(f) withdraw, replace or substitute Rewards from time to time without notice; or
(g) limit, withdraw, modify, cancel or increase the availability of particular Rewards;
All Rewards are subject to availability and restrictions imposed from time to time by the Promoter.
To make a successful redemption of a Reward, the Member must present their Macchiato Loyalty Card at the time of dining and notify the cashier that they wish to claim their Reward.
Redemption of a Reward cannot be used in conjunction with any other offer, Discount or Reward.
Macchiato's rights and exclusion of liability
The Promoter may, in its absolute discretion, at any time:
(a) change, amend or vary these terms and conditions;
(b) change, amend, vary, withdraw or cancel any Reward or the value of any Reward;
(c) withdraw, cancel, vary or change at any time, Points or the value of future Points;
(d) exclude a Member from, or cancel a Member's membership in, the Program without prior notice and without prior notice to a Member.
Macchiato may, in its absolute discretion, at any time cancel the Program in whole (or in part) upon 4 weeks notice to Members by advertising the cancellation of the Program on the Macchiato’s website.
Without in any way limiting the rights of Macchiato, if a Member is, at any time, in breach of these terms with the Promoter, the Promoter may cancel the Member's membership with the Program and any Member whose membership is cancelled may no longer access Rewards and all of their Points will be cancelled.
Except for any liability that cannot be excluded by law, Macchiato (including its officers, employees and agents) excludes all liability (including negligence), for any personal injury, or any loss or damage (including loss of opportunity), whether direct, indirect, special or consequential, arising in any way out of the Program or a Journey, including, but not limited to, where arising out of the following:
(a) any technical difficulties or equipment malfunction (whether or not under the Promoter's control);
(b) any theft, unauthorised access or third party interference;
(c) any Program registration form, or correspondence that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of Macchiato;
(d) any tax liability incurred by a Member;
(e) any Reward; or
(f) withdrawals, cancellations, variations or change as set out in these terms and conditions or arising from the Program.
Macchiato collects Members' personal information in order to conduct the Program. If the information requested is not provided, the Member may not participate in the Program. Members acknowledge that the number of Points and their name may appear on purchase receipts.
In addition to clause 5.1, by becoming a Member in the Program each Member agrees that Macchiato may use this information for an indefinite period, in any media for future promotional, marketing and publicity purposes without any further reference, payment or other compensation to the Member, including sending commercial electronic messages and telephoning the Member. Macchiato may also use information gained about Members during the Program, including but not limited to, information regarding a Member's purchase of products and services for research to develop future customer products, services and offers. All information accumulated by Macchiato is for the use of Macchiato, its agents, related corporations and/or assigns.
A request to access, update or correct any information held about a Member should be directed to Macchiato in writing. Members can update their details by completing a form on the Macchiato's website: www.macchiato.com.au or by email to firstname.lastname@example.org .
A Member must notify Macchiato in writing if the Member wishes to cancel its registration with the Program. A Member forfeits all Points and any rights to any Reward upon such cancellation. The Loyalty Card must also be returned to Macchiato's office at 2/338 Pitt St, Sydney NSW 2000.
A Member is responsible for the security and use of their Loyalty Card. The Promoter may charge a fee to replace a Member's Loyalty Card.
These Terms and Conditions are governed by the law of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of its courts and courts of appeal from them. The parties will not object to the exercise of jurisdiction by those courts on any basis. The governing law will apply irrespective of where you complete your application for Membership and where you submit that application